Customer Philosophy
As flooring specialists and Australasia’s most progressive retail floor coverings group, our team at Newfurn including our member retailers, suppliers, and commercial partners understand that peak sales performance requires determination, an ability to adopt the best ideas, the support of quality people and the ambition to succeed. Our values are what we believe in: To be Respectful, Responsible, Responsive and Remembered in a positive way. Our people recognize their responsibility to uphold these values we’ve established over our 63-year history.
A happy customer is our top priority! Our goal is to assist, be accountable, continuously improvise and lead by example. This philosophy guides our behaviours day-to-day, informing how we act, the decisions we make, and how we work with each other, not only with our customers but with all our stakeholders. Open and honest communication builds trust and collaboration, while our flexibility and diverse portfolio of products creates a culture in which customers share their experiences freely and are happy to recommend us further.
Our culture extends beyond good business practice. We are recognised for the efforts we make to be socially responsible and support the United Nations Sustainable Development goals of decent work and economic growth, eradication of modern slavery and protect the environment around the world by sourcing responsibly. In 2021, we achieved our internationally renowned ISO 27001 information security management system, supporting our claim to provide best practices in systems, best practice in service, and best practice in management.
As a company, we support the United Nations Sustainable Development goals and place a high priority on supporting the goal of decent work and economic growth while working towards the eradication of modern slavery. Our Modern Slavery Policy enforces our commitment to protecting the rights of all people by opposing all forms of slavery and forced labour in its operations and the operations of its suppliers. We work diligently with our members and partners to address these problems and make a positive difference in customers health, welfare and prosperity.